Privacy Policy

Last updated: 26 July 2025

Introduction

Geckgo Secure (“we”, “us”, “our”) is committed to protecting your constitutional right to privacy and complying with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information following the provisions of POPIA.

By accessing or using our website [www.geckgosecure.com] (“Site”), you acknowledge that you have read, understood, and agree to the processing of your personal information as set out in this Privacy Policy.

Responsible Party

Geckgo Secure is the responsible party in terms of POPIA for the personal information processed via this Site.

Definition of Personal Information

“Personal Information” has the meaning ascribed to it in POPIA and includes, without limitation:

• Full name
• Identity number or company registration number
• Contact details (email address, phone number, physical and/or postal address)
• Payment details (processed via secure third-party gateways)
• Online identifiers such as IP address, device information, and browsing habits

 Personal Information We Collect

We collect personal information directly from you in the following instances:

• When you visit our website
• Register an account
• Place an order by any means
• Subscribe to newsletters or promotions
• Contact us via email, phone, social media or forms

Types of data we may collect include:

• Full name, business name or any other form of name (if applicable)
• Email address and phone number
• Shipping and billing addresses
• Tax reference or identification numbers
• Order history and purchase details
• Payment details
• IP address and browser/device information

We collect and process your personal information for the following purposes:

• To process your orders and manage your account
• To deliver products and communicate order updates
• To process payments
• To respond to queries or provide customer support
• Where a dispute arises
• To send transactional and, where lawful, marketing communications
• To comply with our legal and regulatory obligations
• For legal, accounting, or tax compliance
• To enhance and improve the functionality of our Site and services
• To detect and prevent fraud, security breaches or misuse of the Site
• To verify your identity and the details provided by the user, as required

Legal Grounds for Processing

We process personal information on one or more of the following lawful bases:
With your consent (where required)

• To conclude or perform in terms of a contract with you
• To comply with legal obligations imposed on us
• Where processing protects your legitimate interests or ours
• Where processing is necessary for pursuing our legitimate business interests, provided your rights do not override those interests

Consent and Minors

Where we rely on consent for processing, such consent will be obtained explicitly through affirmative action (e.g., a tick-box or registration process).

This website is not intended for use by persons under the age of 18. We do not knowingly collect personal information of children without verified consent from a competent person (e.g., a parent or legal guardian) as required under Section 34 of POPIA.

Disclosure of Personal Information

We do not sell, rent, or trade personal information under any circumstances.
We may share your information with:

• Payment service providers (e.g., PayFast, banks)
• Delivery and logistics partners
• IT service providers (e.g., email, website hosting)
• Government authorities or regulatory bodies, where required by law or court order
• If you request a password reset, your IP address may be included in the reset email
• Visitor comments may be checked through an automated spam detection service
• Where necessary to verify information provided by users

All third parties are subject to appropriate confidentiality and data protection obligations.

Cross-Border Transfers

Your personal information may be transferred to and processed in countries outside South Africa, including countries that may not have data protection laws equivalent to those in South Africa. Where this occurs, we ensure that appropriate data protection safeguards are in place.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory, or contractual obligations. Indicative retention periods include:

• Order and invoicing records: 5 years (as required by tax legislation)
• Newsletter subscriptions: Until unsubscribed
• User account data: Until account deletion or after 24 months of inactivity but may be extended if subject to a dispute or for any other administrative, legal, or security purposes

Security Safeguards

We implement appropriate, reasonable technical and organisational measures to secure the integrity and confidentiality of personal information in our possession or under our control. These include:

• Encryption and secure servers
• Regular system updates
• Restricted access to authorised personnel only
• Compliance with PCI-DSS standards for payment processing

Despite these safeguards, we cannot guarantee absolute security of any data transmitted via the Internet, and you do so at your own risk.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction, deletion, or destruction of your personal information
• Object to the processing of your personal information
• Withdraw consent (where processing is based on consent)
• Complain with the Information Regulator

To exercise these rights, please contact us in writing.

Requests may require identity verification and are subject to the prescribed procedures outlined in Section 23 of POPIA.

This does not include any data that we are required to retain for administrative, legal, or security purposes.

Automated Decision-Making

We do not use your personal information to make solely automated decisions that have legal or similarly significant effects without human involvement.

Use of Cookies

We may use cookies and similar technologies to enhance your experience on our Site, analyse usage patterns, and deliver relevant content. You may disable cookies via your browser settings, but some functionality may be affected.

Links to Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites and recommend you review their privacy policies separately.

Changes to this Policy

We reserve the right to amend this Privacy Policy at any time. Any amendments will be posted on this page and will become effective upon publication. Your continued use of the Site constitutes your acceptance of the amended Policy.

Contact Information

For any questions, requests, or complaints regarding this Privacy Policy or our processing of personal information, please contact:

GeckGo Secure

Email: Sales@geckgosecure.co.za

Phone: +27609968800

Website: www.geckgosecure.com

If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator:

The Information Regulator (South Africa)

Email: complaints.IR@justice.gov.za

Website: https://www.justice.gov.za/inforeg/