Shipping and Delivery
Last updated
The version was last updated 2 June 2025.
Introduction
Welcome to GeckGo Secure (Pty) Ltd, your reliable source for high-quality Personal Protective Equipment (PPE).
This Delivery Policy applies exclusively to merchandise purchased via the Geckgo Secure website (“the Webstore”).
This Shipping and Delivery Policy govern your use of this webstore, and any transactions made through the website. By accessing or using our services, you agree to the Shipping and Delivery Policy and all other Policies as accessible on the website in full.
We’ve developed this policy to ensure accurate, secure, and timely delivery of all orders based on your location and delivery preferences. If you have any questions, please contact us at sales@geckgosecure.com.
Definitions
“PPE” means Personal Protective Equipment, including gloves, respirators, safety shoes, goggles, coveralls, face shields, and related protective products.
“We”, “our”, “us” refers to GeckGo Secure (Pty) Ltd.
“You”, “your” refers to the customer or website user, whether a business or individual.
Shipping and Delivery
- Delivery timeframes are estimates and not guaranteed.
- Shipping costs are calculated at checkout.
- For international shipments, you are responsible for customs duties, taxes, and clearance.
Standard Delivery
- Standard delivery time is 3–5 working days after order confirmation.
- Deliveries to certain outlying or remote areas may take up to 2 additional working days.
- Delivery times are estimates and may be affected by factors beyond our control.
Peak Season
- During festive or holiday periods (e.g., Christmas, Easter), please allow an additional 5–7 working days for delivery.
- No packages will be dispatched between 23 December and 2 January.
Delivery Areas
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We deliver to physical addresses within the Republic of South Africa, subject to courier-approved and safe delivery areas.
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Deliveries to Namibia, Botswana, Zimbabwe, Mozambique, and other international destinations are handled on a case-by-case basis. Please contact us before placing your order to confirm delivery availability, shipping options, and applicable fees.
Courier Partners & Tracking
- Deliveries are handled by our trusted courier partners which may included but is not limited to: Dawn Wing, Coastal, DSV, The Courier Guy, Internet Express, and Fastway.
- A unique tracking number will be emailed to you once your order has been dispatched.
- For each courier’s specific delivery terms, please refer to their respective websites.
Taxes
- Domestic Orders: Prices include 15% VAT unless otherwise stated or the applicable standard rate subject to the VAT legislation at the time of the supply.
- International Orders: You are responsible for any customs duties, VAT/GST, and import taxes, duties and or fees in your jurisdiction.
- Please contact us at sales@geckgosecure.com if you believe your order qualifies for VAT zero rating.
Delivery Terms
- Once your order has been confirmed and the address submitted, no changes to the delivery address or shipping method will be allowed.
- If your delivery address is considered remote, we reserve the right to contact you to arrange an alternative delivery method or cancel the order if delivery is not feasible.
Receiving Your Parcel
- You may specify in the “Notes” section during checkout whether the parcel must be delivered only to you, or if an authorized recipient may accept the delivery on your behalf.
- The courier will require proof of identity for the person receiving the parcel, especially if an alternate recipient is noted.
- Deliveries will only be made to the specified address and the person(s) listed in the order notes.
Security Measures
- All parcels are sealed with Geckgo Secure’s tamper-evident sealing tape.
- The recipient will be required to sign the delivery waybill, confirming receipt in good condition.
- If the security seal is broken or the parcel appears damaged, the recipient should:
- Inspect the parcel in front of the courier, noting any issues (damages, breakages, missing items) on the courier’s waybill.
- Both parties must co-sign the waybill to confirm the condition of the parcel.
- If the parcel is rejected, indicate the reason and co-sign as above to return it with the courier.
Liability & Discretion
Goods in Transit
- Geckgo Secure is not liable for any loss or damage occurring while parcels are in the custody of third-party couriers.
- We reserve the right to insure goods at our discretion against loss or damage up to the point of delivery.
Customer Responsibility
- If you arrange your own courier, you are responsible for insuring the shipment.
Claims
- All claims related to damaged or missing goods must be reported within 48 hours of non-delivery or in case of delivery with photographic proof.
Returns and Refunds
- Due to health and hygiene regulations, PPE items are non-returnable unless the correct Refund Policy is followed.
- Please refer to our Refund and Returns Policy for details on how we handle returns, replacements, and refunds.
- Note: Nothing in these Terms limits your rights under the Consumer Protection Act, 68 of 2008 if you are a natural person purchasing for private use.
Additional Legal & Insurance Provisions
- Geckgo Secure shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, revenue, or data, arising from the delivery or non-delivery of products, except to the extent required by law.
- Risk of loss or damage to the goods passes to the customer upon collection of the parcel by the courier service from Geckgo Secure’s premises.
- For high-value orders, customers may request additional shipping insurance at their own cost. Geckgo Secure does not automatically insure parcels beyond standard courier coverage.
- Geckgo Secure shall not be held responsible for any failure or delay in performance or delivery due to circumstances beyond our reasonable control, including but not limited to acts of God, war, riots, embargoes, strikes, courier disruptions, or government restrictions.
- It is the customer’s responsibility to ensure that all shipping and contact information provided is accurate. Geckgo Secure will not be held liable for misdeliveries or delays caused by incorrect or incomplete information.
Final Note
- By placing an order on our Webstore, you agree to this Shipping and & Delivery Policy as well as the Standard Terms and Conditions and all associated terms.
Jurisdiction and Governing Law
These Terms are governed by the laws of South Africa.
You agree to submit to the exclusive jurisdiction of the courts located in Johannesburg, Gauteng for any disputes.
Force Majeure
We are not responsible for delays or failure to perform obligations due to events beyond our control, including but not limited to natural disasters, pandemics, labour strikes, supply chain disruptions, or internet outages.
Amendments
We reserve the right to update or revise the Policy at any time. Changes will be posted on this page, and continued use of the website will constitute acceptance of any changes.
Contact Us
If you have questions or concerns about your purchase, our team is here to help.
Reach out to us at sales@geckgosecure.com.
Thank you for choosing GeckGo Secure for your PPE needs.
